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  Services

一、Warranty & RMA

  All items sold by Aokt Technology (HK) Co.,Ltd  are covered by full warranty.The warranty period is clearly stated on the Commercial Invoice. Should you  have any RMA  products  for return, please follow the below described procedure.

 1.Customers  should ensure that the RMA goods were supplied by Aokt Technology (HK)Co.,Ltd and are still under warranty.

 2.Customers  should complete the RMA form and send it to Aokt Technology (HK) Co.,Ltd email info@aoktec.com

3.A RMA number will be assigned to the customer within 1 working day upon receipt of the RMA form.

4.Customers  should  send the defected goods to Aokt Technology (HK) Co.,Ltd within one week after receipt of the RMA number and should be responsible for the shipment costs.

5.After preliminary inspection of the returned  RMA, we would send out  confirmation of re- ceipt  to customers within 2 days and  advise customers whether the RMA goods can be covered by warranty or not.

6.If the RMA cannot be covered by warranty (e.g. warranty label has been  removed, defect is  due  to  misuse  by customers), the repair charge required will be quoted to customers. Customers  will  also  be responsible for the freight charge when the goods  are returned to them after repair.

7.The  period  for  repair is normally three to four weeks. If a longer period for repair is re-  quired, we  would  inform  customers in advance and offer other feasible solutions such as replacement.

8.The goods will be returned to customers once repair is completed and  Aokt Technology (HK) Co.,Ltd will be responsible for this freight charge if the RMA is covered by warranty!

Quality Control

  In quality control, we have a complete testing system which allows us to monitor the manufacturing process and to ensure the quality.

·In-Circuit Test              ·Output Test
·Functional Test            ·Complete Unit Test
·Environmental Test     ·Stress Test
·Reliability Test             ·Burn in , Run in Test

Products Highly focus on global customers' needs, Our QC system includes IQC, PQC, FC and FQA. Their responsibilities are as following:


1) IQC (Incoming Quality Control): inspecting materials for initial quality assurance on sources.


2) PQC (Process Quality Control):
a) Inspects and measures in-process products and secure quality for each  step; from SMT to packing.
b) Conducts testing in case of failure.


3) FQA (Final Quality Audit): checking of finished products.


4) FC (File Control):
a) Issues documents and collects those used throughout the whole production process.
b) Archives product files
The  QC staff are experienced and equipped   with advanced  machinery. In addition, the  R&D department provides technical  support throughout the entire production  process. Besides carefully monitoring the quali        -ty   of our products at every single stage of production from material and components to finished    products, our   QC people carry out spot checks  right  before  delivery. Every  effort we make is in order to ensure that our customers  receive  perfect products.

三、Components Procurement  

  Consignment projects are most welcomed to Aokt Technology (HK) Co.,Ltd. Our MRP system, specializ      -ed in  material   procurement  and  management,  could handle projects from  basic components  to special requirements of customer. With our experienced purchasing team in worldwide sourcing, we can ensure the lowest cost for the best quality components.

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